Shipping policy
Shipping Policy
Last Updated: February 18, 2026
This Shipping Policy applies to orders placed with Pilly the Pillow, operated by Homestead Labs.
Order Processing
Orders are typically processed within 1 to 3 business days after payment is received.
Processing times may be longer during high volume periods, product launches, holidays, or promotions.
You will receive a confirmation email after placing your order and a separate email with tracking information once your order has shipped.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions. Free shipping may be:
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Offered for a limited time
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Applied to orders over a specified amount
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Restricted to certain regions
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Offered at our sole discretion
Free shipping promotions cannot be applied retroactively and may be modified or discontinued at any time without notice.
Delivery Estimates
Estimated delivery times vary depending on destination and shipping method selected at checkout.
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to:
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Carrier disruptions
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Weather conditions
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High seasonal demand
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Events outside our control
Homestead Labs is not responsible for shipping delays once an order has been handed off to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for additional shipping charges to resend the package.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was lost in transit, please contact the carrier directly.
If you need assistance, you may reach out to us at:
International Shipping
If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees required by their country. Delivery times may vary due to customs processing.
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